When you need it
- IT decisions are made by whoever has time, not expertise.
- Nobody knows exactly which services, licences and accesses exist.
- Technology vendors work without a single point of coordination.
Someone who decides, documents and controls technology in the company — with the accountability of an IT lead and the cost of a consultant.
Usually not: it coordinates them. The technician solves daily problems; the IT lead decides direction, priorities and standards.
It depends on complexity: often a few days per month are enough, focused on decisions, oversight and coordination.
Everything stays documented and accessible: infrastructure, credentials, procedures. No lock-in — that is one reason I document from day one.
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