vb.business vb.business
Area of work

Telegram & WhatsApp bots

Sales, support and services right in the chat: bots, Telegram Mini Apps and integrations with your systems.

When you need it

  • Customers write in chat, but every reply is manual.
  • You need an app, but there is no budget for iOS + Android.
  • Orders, bookings and requests arrive in a messy stream.

What's included

  • Sales, support and notification bots on Telegram and WhatsApp.
  • Telegram Mini Apps: a full application without app stores.
  • Integration with CRM, payments and your ERP.
  • AI replies trained on your own content.

How I work

  1. 1Use-case scenario and conversation flow design.
  2. 2A working MVP in weeks, not months.
  3. 3Iterations driven by real usage metrics.

Frequently asked questions

Depends on where your customers are: WhatsApp is more widespread in Southern Europe, Telegram more flexible (Mini Apps). Often the answer is both, sharing the same logic behind.

Yes, Meta bills conversations: in the project we estimate volumes and optimize templates to keep the cost under control.

No: it absorbs the repetitive part and hands the conversation to a human when needed — with all the context already collected.

Outcome

  • An always-on channel where your customers already are.
  • Less manual work on repetitive requests.
  • A full app at a fraction of a native one's cost.

Tools

Telegram Bot API WhatsApp Business Mini Apps Python OpenAI

Want to know if this is the right area for your situation?

Let's talk